{"id":184,"date":"2012-06-04T11:06:17","date_gmt":"2012-06-04T15:36:17","guid":{"rendered":"https:\/\/cograf.com\/site\/?p=184"},"modified":"2013-06-11T12:02:32","modified_gmt":"2013-06-11T16:32:32","slug":"cultura-corporativa-de-cliente-interno","status":"publish","type":"post","link":"https:\/\/cograf.com\/site\/cultura-corporativa-de-cliente-interno\/","title":{"rendered":"Cultura Corporativa de Cliente Interno"},"content":{"rendered":"

\"ArteSupremo\"<\/p>\n

Ayer termin\u00f3 en Barquisimeto la feria empresarial Expo Proveedores 2012<\/a>.<\/p>\n

Fue un excelente evento organizado por la empresa Big Planes<\/a>, en el que los participantes tambi\u00e9n tuvieron la oportunidad de asistir a conferencias como la que dio el Director de Cograf<\/a>,<\/p>\n

Juan Carlos Jim\u00e9nez: \u00abEl arte supremo de la atenci\u00f3n al cliente\u00bb. Entre los diferentes aspectos que plante\u00f3, Jim\u00e9nez enfatiz\u00f3 los retos gerenciales de las empresas, grandes o peque\u00f1as, para mejorar la atenci\u00f3n que le dan a sus clientes.<\/p>\n

\u00abM\u00e1s del 95% de la mala atenci\u00f3n que reciben los clientes externos son una consecuencia directa de la mala atenci\u00f3n que recibe el cliente interno\u00bb, se\u00f1alo Juan Carlos en su exposici\u00f3n, y despu\u00e9s agreg\u00f3: \u00abSi los l\u00edderes empresariales asumen la atenci\u00f3n al cliente como un asunto de cultura corporativa, son muchos los beneficios financieros que van a obtener con sus clientes actuales y potenciales.<\/p>\n

Las l\u00e1minas de apoyo did\u00e1ctico de la conferencia las puedes ver en SlideShare<\/a>.<\/p>\n

Tambi\u00e9n puedes adquirir en Amazon el libro \u00abAtender clientes art\u00edsticamente: un negocio sin desperdicio<\/a>\u00ab.<\/p>\n","protected":false},"excerpt":{"rendered":"

Ayer termin\u00f3 en Barquisimeto la feria empresarial Expo Proveedores 2012. Fue un excelente evento organizado por la empresa Big Planes, en el que los participantes tambi\u00e9n tuvieron la oportunidad de asistir a conferencias como la que dio el Director de…<\/p>\n","protected":false},"author":1,"featured_media":1023,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9],"tags":[32],"class_list":["post-184","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cursos","tag-cursos","entry","has-media"],"yoast_head":"\nCultura Corporativa de Cliente Interno - Cograf Comunicaciones<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cograf.com\/site\/cultura-corporativa-de-cliente-interno\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cultura Corporativa de Cliente Interno - Cograf Comunicaciones\" \/>\n<meta property=\"og:description\" content=\"Ayer termin\u00f3 en Barquisimeto la feria empresarial Expo Proveedores 2012. Fue un excelente evento organizado por la empresa Big Planes, en el que los participantes tambi\u00e9n tuvieron la oportunidad de asistir a conferencias como la que dio el Director de…\" \/>\n<meta property=\"og:url\" content=\"https:\/\/cograf.com\/site\/cultura-corporativa-de-cliente-interno\/\" \/>\n<meta property=\"og:site_name\" content=\"Cograf Comunicaciones\" \/>\n<meta property=\"article:published_time\" content=\"2012-06-04T15:36:17+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2013-06-11T16:32:32+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cograf.com\/site\/wp-content\/uploads\/2012\/06\/ArteSupremo.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"540\" \/>\n\t<meta property=\"og:image:height\" content=\"419\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Editor\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Escrito por\" \/>\n\t<meta name=\"twitter:data1\" content=\"Editor\" \/>\n\t<meta name=\"twitter:label2\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minuto\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/cograf.com\/site\/cultura-corporativa-de-cliente-interno\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/cograf.com\/site\/cultura-corporativa-de-cliente-interno\/\"},\"author\":{\"name\":\"Editor\",\"@id\":\"https:\/\/cograf.com\/site\/#\/schema\/person\/c39bc410d48e752586eb54f7a1021467\"},\"headline\":\"Cultura Corporativa de Cliente Interno\",\"datePublished\":\"2012-06-04T15:36:17+00:00\",\"dateModified\":\"2013-06-11T16:32:32+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/cograf.com\/site\/cultura-corporativa-de-cliente-interno\/\"},\"wordCount\":191,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/cograf.com\/site\/#organization\"},\"image\":{\"@id\":\"https:\/\/cograf.com\/site\/cultura-corporativa-de-cliente-interno\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/cograf.com\/site\/wp-content\/uploads\/2012\/06\/ArteSupremo.jpg\",\"keywords\":[\"Cursos\"],\"articleSection\":[\"Cursos\"],\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/cograf.com\/site\/cultura-corporativa-de-cliente-interno\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/cograf.com\/site\/cultura-corporativa-de-cliente-interno\/\",\"url\":\"https:\/\/cograf.com\/site\/cultura-corporativa-de-cliente-interno\/\",\"name\":\"Cultura Corporativa de Cliente Interno - 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