{"id":105,"date":"2012-10-24T12:10:56","date_gmt":"2012-10-24T16:40:56","guid":{"rendered":"https:\/\/cograf.com\/site\/?p=105"},"modified":"2013-06-06T11:21:42","modified_gmt":"2013-06-06T15:51:42","slug":"taller-arte-supremo-de-la-atencion-al-cliente-con-empleate-com","status":"publish","type":"post","link":"https:\/\/cograf.com\/site\/taller-arte-supremo-de-la-atencion-al-cliente-con-empleate-com\/","title":{"rendered":"Taller \u00abArte Supremo de la Atenci\u00f3n al Cliente\u00bb con Empl\u00e9ate.com"},"content":{"rendered":"<p><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter size-full wp-image-827\" alt=\"empleate1\" src=\"https:\/\/cograf.com\/site\/wp-content\/uploads\/2012\/10\/empleate1.jpg\" width=\"540\" height=\"400\" srcset=\"https:\/\/cograf.com\/site\/wp-content\/uploads\/2012\/10\/empleate1.jpg 540w, https:\/\/cograf.com\/site\/wp-content\/uploads\/2012\/10\/empleate1-300x222.jpg 300w\" sizes=\"(max-width: 540px) 100vw, 540px\" \/><br \/>Nuestra visi\u00f3n de la atenci\u00f3n al cliente propone que todos y cada uno de nosotros, en su trabajo o en su vida personal y social, somos comunicadores y constructores de imagen corporativa e individual, independientemente de que tengamos relaci\u00f3n directa con el cliente o que en nuestros indicadores de desempe\u00f1o aparezca la satisfacci\u00f3n del cliente externo.<\/p>\n<p>En este sentido, realizamos un <a href=\"http:\/\/bit.ly\/MlV1Gj\">taller sobre atenci\u00f3n al cliente<\/a>, en alianza con la empresa <a href=\"http:\/\/www.empleate.com\" target=\"_blank\">Empl\u00e9ate.com<\/a>.<\/p>\n<p>En esta jornada de formaci\u00f3n ayudamos a los participantes a reflexionar sobre preguntas como:<\/p>\n<p>\u00bfSab\u00edas que el primer contacto con el cliente produce un impacto duradero y condiciona las relaciones que podr\u00e1s establecer con \u00e9l en un futuro?<\/p>\n<p>\u00bfQu\u00e9 esperan tus clientes de tu empresa y de tus empleados?<\/p>\n<p>\u00bfQu\u00e9 valoran m\u00e1s, la atenci\u00f3n o el servicio?<\/p>\n<p>Objetivos esenciales del taller:<\/p>\n<p>1) Sensibilizar sobre el impacto que tiene la calidad de la atenci\u00f3n al cliente (interno y externo) en su desempe\u00f1o cotidiano, en su imagen personal y corporativa;<\/p>\n<p>2) Explorar una visi\u00f3n de la atenci\u00f3n al cliente como un asunto de decisi\u00f3n personal que estimula el liderazgo individual;<\/p>\n<p>3) Fortalecer las competencias de los participantes para consolidar la cartera de clientes de la empresa y la proactividad de sus empleados; y<\/p>\n<p>4) Estimular el desarrollo de h\u00e1bitos y buenas pr\u00e1cticas de comunicaci\u00f3n interpersonal. En este taller, <a href=\"http:\/\/www.amazon.com\/-\/e\/B005EQJPK6\" target=\"_blank\">Juan Carlos Jim\u00e9nez<\/a> abord\u00f3 el tema desde la reflexi\u00f3n creativa y el pensamiento socr\u00e1tico, con casos y ejemplos pr\u00e1cticos, en funci\u00f3n de estimular una genuina comprensi\u00f3n de ventajas y beneficios profesionales de la atenci\u00f3n al cliente.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Nuestra visi\u00f3n de la atenci\u00f3n al cliente propone que todos y cada uno de nosotros, en su trabajo o en su vida personal y social, somos comunicadores y constructores de imagen corporativa e individual, independientemente de que tengamos relaci\u00f3n directa&hellip;<\/p>\n","protected":false},"author":1,"featured_media":827,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9],"tags":[32],"class_list":["post-105","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cursos","tag-cursos","entry","has-media"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - 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